After many complaints on various subjects, I have found that categorizing the complaint levels is a tremendous help: Cat 1: These have top priority so sharpen your wit and deal with them bluntly and honestly. Cat 2: General whining and such: Always answer with one word: “And?” especially if they are in your circle and you can do NOTHING about what they are complaining about. Cat 3: The ones that do not make sense. Answer with “Can you rephrase that please?” and MAYBE they will form a coherent thought that one can deal with and cause their complaint to make it from this “junk box” level to a Cat 2.
I have also found that most of the ones in the Cat 3 box tend to come at me when I am at various parties, or at the club. And the people levying them as if trying to aim a gun without a sight on it, are too drunk to pull my trigger. They tend to sound like the late Foster Brooks–only with speech less intelligible.
For those of you who do not know or remember who Foster Brooks is, here is a reminder! http://www.youtube.com/watch?v=yACWE3CzmYQ
Now if this were a post being made on a professional level, believe me, I would rephrase this entire post, but being that I am not making a work related video–except for those of you who work at the Texas Department of Criminal Justice, I shall refrain from all logic because at your place of employment, there is NO SUCH THING! Have a great week, everyone!
In the meantime, here is some interesting reading fodder for those who seriously would like to check out the issues below…
- Complaint Management – The Heart of CRM (mountainviewranchstore.com)
- A Quicker Complaint Fixer: How to Speed Up The Resolution Process (mint.com)
- The 6 most common complaints about credit repair companies (and what to do about them) (bestcreditrepaircompanys.com)
- Complaints to state’s ombudsman climbing (journalstar.com)